Refund Policy

Effective date: August 19, 2026

Sourced.Chat (the "Service") is operated by The Great Co., Ltd. It is billed as a monthly subscription per site.

1. 14-day money-back guarantee

If you request a refund within 14 days of a site's first subscription payment, we will refund that payment in full. Once refunded, the subscription for that site ends. Send your request to the contact below.

2. After 14 days & renewals

After the 14-day window, and for subsequent auto-renewal billing periods, no refunds are provided for already-paid amounts (including any remaining period). If you do not wish to renew, cancel before the next billing date.

3. Cancellation

• You may cancel at any time; the subscription ends at the end of the current billing period.
• After cancellation, the Service remains available until the end of the paid period.
• No pro-rated refunds are provided for the remaining period once the 14-day window has passed.

4. Plan changes

• Plan changes (upgrade or downgrade) take effect immediately upon request.
• Your monthly Q&A usage is reset at the time of the change.
• No refunds or credits are provided for the remaining period or price difference of the previous plan.

5. Exceptions

Clear billing errors, such as duplicate charges caused by a system fault, will be cancelled and refunded upon review after you contact us. Payments are processed by Paddle as Merchant of Record, so refunds may take several business days depending on the payment method.

6. Contact

Operator: The Great Co., Ltd. · Refund inquiries: seungwon.go@gmail.com